Went to get help with my phone because I switched carriers. The guy was not personable at all and couldn't crack a smile if his life depended on it. I asked about return policy for phone cases BEFORE I purchased it. Found the SAME case online $20 cheaper. Went to return the (unused) case and didn't get a full refund due to a 20% restocking fee? Funny how I (THE CUSTOMER) asked about return policy and the miserable guy failed to tell me about this "restocking fee".
This place is awful. Don't be fooled into thinking this is an actual verizon store, it's not. It's a crappy franchise that sells upcharged verizon products. They don't honor whatever insurance you have on your phone unless you bought whatever insurance they carry. The only reason anyone would go to this one is because they're the only game in town. You're far better off driving to a corporate store and getting actual help. Nearest one is in Watertown, bite the bullet and save yourself the hassle. I've never had a positive experience there.
Verizon Authorized Retailer Wireless Zone is a US Electronics Store based in Potsdam, New York. Verizon Authorized Retailer Wireless Zone is located at 201 Market St, Potsdam, NY 13676, USA.
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