My favorite Lowe's store! Staff is so nice , helpful and very knowledgeable!!
This store has absolutely no idea what it's doing when it comes to ordering and deliveries. My wife and I paid up front for all materials we needed to completely redo our bathroom. Including putting half the cost of the job down with the contractor we are using. We ordered the shower we wanted approximately 4 weeks before the contractor was due to begin work. We were assured by Lowe's that it would be delivered Saturday February 6, 2016. February 6 came and went, despite getting an automated call from the store saying it would be delivered, it never arrived. This was unfortunate, as my wife and I waited around all day on a Saturday waiting for it. I spoke to the manager, Heather, and she explained the mix-up occurred with their computer system and it would be delivered the following week on Wednesday. This was getting a bit close to the wire, as we were scheduled to start work on the 15th of February. We held out hope however and took Lowe's at their word. I went into the store on Tuesday, February 9 to speak to her in person and get an update. I was told it would be there Wednesday, but by the end of the conversation it had changed from Wednesday to Friday, and then she said in passing it would definitely be there by Saturday or she would hand deliver it to us herself. It's now Saturday February 13. I just received a call from Lowe's saying that the shower we ordered never came in for reasons unbeknownst to anyone at the store other than "the truck didn't show up." Our contractor who we already paid a few thousand dollars to is due in on Monday morning. We currently do not have the materials he needs to begin his work. I can not believe the mess this store is. Aside from the shower, we also ordered all the lumber and drywall from there. So essentially, we have paid for a few thousand dollars worth of merchandise from this store that just never showed up. Best case scenario, we're only out the 2,500 dollar deposit for the contractor. If you purchase something from here, you're better off renting a U-Haul and taking care of it yourself. DO NOT SPECIAL ORDER ANYTHING FROM THIS STORE!!! If the item you need is not there in the store when you need it, just accept it and move on. Try again another day. This is turning into a giant headache and major financial hardship due to the total loss of our deposit for the contractor that should have been completely avoidable. We only wanted a shower, this shouldn't be that difficult.
i love this lowe's. being in a smaller town you always get the help you need, and the staff is friendly. sure, they've made mistakes, but have always tried to make it right.
NEVER, EVER get an installation done by this store. We ordered a fence in June that was supposed to be installed in July (according to their contract). After four delays, most of which we were never notified about after being promised an installation date, we called today to see which day this week the install would happen and LO and BEHOLD, we've been rescheduled AGAIN. We've talked with three installation managers, and been told the same old reason for the delays (we're behind in our work). How can you possibly be four months behind??? They charge for labor up front, and then don't so your installation when they're supposed to. All the while, they've got your money. Installations by this store are a disorganized mess. We asked for a refund of the labor cost, and delivery of our materials so we could find someone else to do it, and they refused to refund the labor except to a Lowe's card; which is worthless to us. They lock you in, then screw you over constantly.
Good customer service, boxed items have been found damaged upon purchase mulrltiple times.
Lowe S Home Improvement is a US Hardware Store based in Potsdam, New York. Lowe S Home Improvement is located at 61 Country Ln, Potsdam, NY 13676, USA.
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