Have rented from here several times and never been disappointed
I had the worst experience ever with this particular branch office and would definitely be giving them a minus 5 review if i could! My car was rear ended by an inexperienced teenage boy with a permit, and had to get my car fixed so I decided to go to Potsdam, NY to have it repaired and the Enterprise car rental office was close by. We were picked up by an Enterprise employee and the driver dropped up us off in front of the office where the car was parked in the shade and a young woman did my walk around inspection with me. I did point out a flaw on the paint and she just shrugged it off and said there were little scratches here and there and it was normal wear and tear. When we returned the vehicle after my car was repaired we dropped the car off in the same location as where we received it. The original person that had inspected the car wasn't there and a young guy came out to check it over. He parked the car in the sun and went over it with a fine tooth comb. He said we had done damage to car! The damage consisted of two very tiny dents that were BARELY visible to the eye! I refused to sign anything which stated I was responsible for the damage and left. Since then I have received an overnight envelope and another letter wanting me to sign an incident report and two phone calls from one of their employees. I am not sure what part they don't understand....THERE WAS NO INCIDENT! One of us was always in the car when we took it anyplace we needed to go! In the phone call I received today they are stating that i am responsible for the damage and the total was over three hundred dollars! If you ever need to rent a car form Enterprise I suggest you have your video camera ready and take some very good pictures of the entire vehicle! Insurance scam? Maybe??? I'll leave that up to you...
A deer ran out and hit the side of my van so I needed a rental. They were very nice at first moving me from a car to a van for the same daily rate however while in Florida the following week found out we had insurance on it that we didn’t need. Our insurance company had insurance on the rental and enterprise still added insurance. Yes I signed it not knowing it was already covered, but they knew. My bad. They told us we could remove the insurance off the vehical but we would need to come in and sign a paper to take it off. ( from Florida.?) Then when we returned it they claimed we made 2 small dents to the vehical. The vehical sat at my house for 4 days while we went to Florida. There was no accident and no damages. Not to mention no one even looked at the vehical before I took it. We ended up paying $200 of pocket for a vehical and we have 8 children including our own and 4 foster children. They are not a company I would recommend. Read more reviews and you will see this is not the first time they blamed others for small dents.
Great service. They picked us up from 45 minutes away.
The staff at Potsdam Route 56 Enterprise are always friendly and helpful and do their best to accommodate customers with the size and type of vehicle they need. When the car I have requested has not been available in the past, I have received a free upgrade. I use them regularly for business-related travel.
Enterprise Rent A Car is a US Car Rental based in Potsdam, New York. Enterprise Rent A Car is located at 6805 NY-56, Potsdam, NY 13676, USA.
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