Scum bag business with a scum bag owner.
My first experience involved an effort to rent a U-haul trailer. In person--at Skip's--I made a reservation to rent a particular trailer that was small and lightweight. They had only one of these trailers and since I had first seen it, over the course of months it had never left their property. I made the reservation weeks in advance and saw one of the employees write in my name, etc., on their wall calendar. A couple of days before the rental date, I drove past Skip's and saw that the trailer was not on their property. I figured that someone had finally rented it and assumed it would be back by the time I needed it. Of course, on the morning of the rental it was not there. Where was it? In Tupper Lake! I pointed out my reservation on their wall calendar to an employee. What did they tell me? Paraphrasing: "Oh, I didn't write that. I didn't see that." So, I drove down to Washington DC--a nine or 10 hour drive--minus quite a few items that I later had to ship down there for nearly $200.
I've been here a few times with my car and honestly I have no complaints at all. They have always got me in on time and had me out faster than expected and the quality of their service has been handsdown one of the best in the north country.
My second experience involved helping a friend get their car inspected. Over the phone, my friend made an appointment for 2:00 p.m. on a Wednesday. However, upon arriving at Skip's, the person who performed their inspections said their machine was down, uploading new software. He said it would take about one or two hours. He asked for my phone number and I gave it to him. After over about an hour, I called to ask him if the machine was up and running. He said it would probably take another 45 min. to an hour. I returned to Skip's a little after 4:00. Guess what? He wasn't there! Instead, there were two employees offloading or onloading some vehicles onto a trailer. When I approached the office, they asked what I wanted. I told them I had a reservation for a vehicle inspection. One of them asked: "At what time?" I said, paraphrasing: "Two o'clock, but your machine was updating, so I was asked to come back a couple of hours later." So, smarty boy said the guy I spoke to earlier--the only person who does inspections there--had gone out on a towing call. This was not the end of it, as I got into a heated (but relatively brief) discussion with these two geniuses about all sorts of fun stuff. No inspection. Total waste of my time and I drove home with a seriously clenched jaw and white knuckles. Why wasn't I called to be informed that they were going out on a towing job? (Remember, he had my number.) The (partial) answer to these questions is that these people do not give a damn.
Would give no stars if I could.
You can believe me or not, but I have never written a Google review. Do not do business with these people!!! The place is like a pigsty, reservations mean nothing to them, they do not inform customers of issues that will hinder the servicing of your vehicle or rentals, and they act as if you're the one to blame for their GROSS INCOMPETENCE!!!
I'll tell you what. If you insist on potentially doing business with these people, just walk into their office and take a look around. Then look at the condition of their garage. Also, look around at the grounds. Just the look of it says it all. They way they conduct themselves is the way they will conduct themselves with you.
My radiator broke, so I took my car to the place down the road (Stickney's). The people there were rude so I left and took my car here. At Skip's, they were really friendly, and really helpful! They had a new radiator in my car the next day. This was almost a year ago, and it's still radiating well.
Charged my elderly parents with a $700 tow bill for hauling a car less than ten miles and " "storing" for less than a week while they were in the hospital from the accident.
I have had two experiences with this "business" and both were terrible. (Yea, I should have learned from my first experience.)
Avoid at all costs.
Skips Auto Repair is a US Car Repair based in Potsdam, New York. Skips Auto Repair is located at 6892 NY-56, Potsdam, NY 13676, USA.
Please contact with Skips Auto Repair using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Skips Auto Repair opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Potsdam